Privacy Policy

1. Who we are

TaskFlow Agent (“we”, “us”) provides AI receptionist and appointment-booking systems for home service businesses. This policy explains what personal information we collect through taskflow-agent.com and how we use it. Contact: fatima@taskflow-agent.com.

2. Information we collect

• Booking details you enter when you schedule a call (name, email address, phone number if requested, and any notes you add).
• Chat messages and anything you tell our AI assistant or our chat widget, including contact details you choose to share.
• Emails you send us.
• Technical data such as IP address, browser type and pages requested, which our hosting provider records in server logs for security and reliability.

We do not use advertising pixels, analytics or tracking cookies on this website. The page fonts are loaded from Google Fonts, which means Google receives your IP address when a page loads.

3. AI chat and call notice

• Our website chat is an AI assistant, not a person. It starts only after you click to agree to this notice.
• Chat messages are recorded and processed by us and our service providers (listed below) so that we can respond and keep a record of the conversation.
• Please do not share sensitive information, such as payment card numbers, government ID numbers or health details, in chat.
• If we offer a demo phone line, the voice assistant will state that it is an AI and that the call may be recorded and transcribed. If you do not agree, please hang up or email us instead.

4. How we use your information

• Schedule and run consultations and demos
• Respond to questions and follow up about our services
• Keep our systems secure and fix problems
• Meet legal obligations

We do not sell your personal information and we do not share it for cross-context behavioral advertising.

5. Service providers

We use these providers to run the website and our service. They process data on our behalf and under their own terms and privacy policies:

• Cloudflare – website hosting and security
• Calendly – call scheduling and reminder emails
• Second Brain OS and Chatwoot – chat platform, assistant tooling and lead records
• OpenAI – language model that powers the AI assistant
• Google – Google Fonts, and Google Workspace for our lead records

6. Text messaging

We do not currently send marketing or promotional text messages. If that changes, we will do so only with your prior express written consent, and you will be able to opt out at any time by replying STOP.

7. Retention

We keep personal information only as long as needed for the purposes above or to meet legal requirements, then delete or anonymize it. You can ask us to delete it sooner.

8. Your privacy rights

Depending on where you live (for example California, Colorado, Virginia and other US states), you may have the right to know what personal information we hold, to access, correct or delete it, and to opt out of sale or sharing. We do not sell or share personal information. To make a request, email fatima@taskflow-agent.com. We will respond within the time required by law, usually 45 days, and we will not discriminate against you for making a request.

9. Children

Our website and services are for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.

10. Security

We use encrypted connections (HTTPS) and limit access to personal information to what is needed. No online system is completely secure, so we cannot guarantee absolute security. If you believe you have found a security problem, please email us.

11. Changes and contact

We may update this policy and will change the date above when we do. Questions: fatima@taskflow-agent.com.